Consumers point out companies with dismal customer service records
Top of the morning to you out there! I'm Donna J Jodhan at the business desk and this week, due to an unusually heavy demand from our emailers, I am going to change things a bit.
Ever since we started to talk about companies who are guilty of lousy customer service, we have been inundated with requests for us to talk a bit more about them. So, for this week, I am going to pull out some of the emails and highlight their complaints against certain companies. I would hasten to add that we are not doing this to pick on any particular company, we are doing this because you want us to.
The first company that we would like to shine the light on is Doubleday and we are going to publish a comment that was sent to us by one of our readers. This reader is furious with Doubleday because of their lack of courtesy and it is a complaint that continues to prevail. Many emailers continue to send us complaints about Doubleday's bullying tactics, their rudeness, and their somewhat underhanded methods of trapping customers into buying their books and memberships. I'll let you be the judge of the following comment.
Ever since we started to talk about companies who are guilty of lousy customer service, we have been inundated with requests for us to talk a bit more about them. So, for this week, I am going to pull out some of the emails and highlight their complaints against certain companies. I would hasten to add that we are not doing this to pick on any particular company, we are doing this because you want us to.
The first company that we would like to shine the light on is Doubleday and we are going to publish a comment that was sent to us by one of our readers. This reader is furious with Doubleday because of their lack of courtesy and it is a complaint that continues to prevail. Many emailers continue to send us complaints about Doubleday's bullying tactics, their rudeness, and their somewhat underhanded methods of trapping customers into buying their books and memberships. I'll let you be the judge of the following comment.
"The Doubleday book club problem continues":
They sent my *20 year old* son a brand new membership in the Doubleday Children's Book Club!
I assumed they got his name from some mailing list broker, which is bad enough (sending new memberships without being asked), but when I called, the *very rude* customer service person told me that he must have clicked on a popup ad for a contest and given them the info.
*If*l that's true, and I doubt it, what a sleazy way to get new members!
Posted by Tia to UntappedWealth.com - From the Business Desk at 1:42 PM
They sent my *20 year old* son a brand new membership in the Doubleday Children's Book Club!
I assumed they got his name from some mailing list broker, which is bad enough (sending new memberships without being asked), but when I called, the *very rude* customer service person told me that he must have clicked on a popup ad for a contest and given them the info.
*If*l that's true, and I doubt it, what a sleazy way to get new members!
Posted by Tia to UntappedWealth.com - From the Business Desk at 1:42 PM
The second company in question is Telehop Canada. A long distance phone company that advertises very cheap long distance rates but according to Greg Lovach, Telehop should not be allowed to do business in the long distance market. According to Greg:
"This company provides crappy service. Their advertising is false and they have the nerve to have themselves listed on the Toronto stock exchange market. They advertise one thing but what they don't tell you is that they charge a dollar up front as soon as you dial. Their phone service is lousy, and their customer service reps can't even speak English properly. Other long distance companies are no better and it's time to put an end to this kind of thing."
Another company in question as we have been saying for the last few weeks is R. E. B. Magnetics. A company that dares to sell games for blind and visually impaired persons but has the boldness to say that it is too costly to provide the instructions in Braille. Here are some comments from Luke Santos:
"R. E. B. Magnetics should never be allowed to sell any sort of product for blind and visually impaired persons given their attitude. When they decided to sell the Sudoko game to blind people they should have the sense to realize that they would have to put the instructions in Braille or on cassette. Then they say that it is too costly! This should not be tolerated and I say that we should do our best to run this company out of town if they don't smarten up."
Then there is A & P Canada. For the past few months we have received several phone calls and emails from persons who are very unhappy with this supermarket chain's change in attitude towards special needs customers including seniors. There was a time when this company used to provide top notch customer service to shoppers requiring help at their stores. However, this seems to have changed within the last year and now the company is saying "We are not in the business to help people. We are in the business to sell groceries." Shame on you A & P Canada! Maybe you don't realize it but by 2010 over 60% of Canadians will be seniors and if they can't receive adequate customer service at your stores they will go elsewhere. You're not the only fishes in the sea and you should look into this matter before it comes back to haunt you.
I am out of time for this week but please keep your emails coming and we would be happy to address them. Good or bad, we are either always eager to support you with regard to your causes or hand out bouquets on your behalf.
At the business desk, I'm Donna J Jodhan wishing you a terrific day.
"This company provides crappy service. Their advertising is false and they have the nerve to have themselves listed on the Toronto stock exchange market. They advertise one thing but what they don't tell you is that they charge a dollar up front as soon as you dial. Their phone service is lousy, and their customer service reps can't even speak English properly. Other long distance companies are no better and it's time to put an end to this kind of thing."
Another company in question as we have been saying for the last few weeks is R. E. B. Magnetics. A company that dares to sell games for blind and visually impaired persons but has the boldness to say that it is too costly to provide the instructions in Braille. Here are some comments from Luke Santos:
"R. E. B. Magnetics should never be allowed to sell any sort of product for blind and visually impaired persons given their attitude. When they decided to sell the Sudoko game to blind people they should have the sense to realize that they would have to put the instructions in Braille or on cassette. Then they say that it is too costly! This should not be tolerated and I say that we should do our best to run this company out of town if they don't smarten up."
Then there is A & P Canada. For the past few months we have received several phone calls and emails from persons who are very unhappy with this supermarket chain's change in attitude towards special needs customers including seniors. There was a time when this company used to provide top notch customer service to shoppers requiring help at their stores. However, this seems to have changed within the last year and now the company is saying "We are not in the business to help people. We are in the business to sell groceries." Shame on you A & P Canada! Maybe you don't realize it but by 2010 over 60% of Canadians will be seniors and if they can't receive adequate customer service at your stores they will go elsewhere. You're not the only fishes in the sea and you should look into this matter before it comes back to haunt you.
I am out of time for this week but please keep your emails coming and we would be happy to address them. Good or bad, we are either always eager to support you with regard to your causes or hand out bouquets on your behalf.
At the business desk, I'm Donna J Jodhan wishing you a terrific day.
posted by Editor at
4:50 AM
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