Good day everyone!  I'm Jeff N Marquis at the business desk and I'd like to bring your attention to some companies who seem to be forgetting all about the importance of customer service.

For the past few months we have been receiving emails on a continuous basis about certain companies and the bad customer service that they are presently providing.  We've decided to name these companies in the hope that they'll pay attention and do something quickly.

It does not matter the size and type of company.  Customer service is o so important to all companies and it could either make or break aa company.  Good customer service is the hallmark of a good company but on the other hand, bad customer service is the downfall of a bad company.

Let's take a brief look at the following companies.

First, IBM.  Over the years this company has been known for its excellent customer service and customer support.  However, since the early 90s when IBM went through a very rough patch, things have changed at Big Blue.

According to our emailers, it appears that IBM presently hires customer reps who are for the most part cocky, discourteous, they lack sufficient product knowledge, and the only way to get any action is for customers to scream at the top of their voices.  Not very good for IBM.

Second, a bank North of the border called the Royal Bank.  According to many emailers, this bank does not treat its blind and visually impaired customers with much courtesy.  It does not present a website that is accessible to the blind, and customers have complained to us that they have to beg, plead, and literally threaten before the Royal decides to provide them with statements that they can read for themselves.  Considering the handsome profits that this bank makes each year, why is it that they are unable to accommodate their blind and visually impaired customers?  Very sad indeed.

Third, Caribbean Airlines.  The successor to BWIA also known as British West Indian airways, this airline has been accused of violating and infringing upon the rights of special needs passengers.  According to feedback that we've been receiving, this airline has not been very good at providing special assistance services to those requesting it.  I think that CAL needs to pay attention to what's presently going on with Ryan Air in Britain.

I don't like running down any company but when we get hundreds of emails complaining about companies for whatever reasons and the reasons given are consistent across the board, then we have to help by publicly chastising the guilty parties.

 

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At the business desk, I'm Jeff N Marquis wishing you a pleasant summer's evening.