Greetings!  It's Alix Shadonnay at the business desk and today I'd like to bring your attention to a company that seems to be rubbing many customers the wrong way.  In fact, within the last three months, we have received over 500 emails from dissatisfied customers about this particular company.

The company in question is one called Telehop and this company is located in Toronto Canada.  According to our emailers, this company has been in business for at least the last three years.  Opinion has it that Telehop is advertising very cheap rates to call around the world but truth be told their services are lousy both to their customers and the type of communications that they provide.

We have sent our investigators to look into this and unfortunately for Telehop we have to agree with their customers.  It appears that Telehop runs several commercials on popular radio stations across Toronto and as well they advertise in the newspapers.  They are telling their listeners and readers that they can provide them with dirt cheap rates to call the rest of the world.  Their familiar slogan is "Call the world for less than a dollar" but they are not being very honest in their advertising.  As a matter of fact, many customers are calling their advertising dishonest and fraudulent because what Telehop does not do is to tell their customers that if they do not have a contract with them it would cost them one dollar for the first minute of their call.  In short:

Telehop is placing numerous printed and radio commercials in newspapers and on radio stations advertising their very low rates to customers.  They are saying that you can use their service without having to sign a contract and you can call the world for less than a dollar.  So, if the customer chooses, they can dial 1010620 before their long distance number and bingo!  They can call places like the rest of Canada for less than 3 cents, the U.S for around the same rate, and Europe and Asia anywhere from 5 cents to 29 cents.  This rate is a per minute rate.  However, what they're not telling the customer is that if they do this without first signing up with Telehop, the first minute will cost them one dollar and even if they speak for less than a minute, this dollar charge would be applied.

This is bad enough, but the communication that Telehop is providing with or without a contract is simply appalling.  Hundreds of emailers are telling us that the communication being provided by Telehop is so poor that when they make their calls, they can barely hear the voices of those that they are calling because of the terrible static on the phone lines.

This is bad enough but many emailers are also telling us that the customer service being provided by Telehop is extremely poor.  For example:  Telehop does not return any calls when customers phone in to complain nor do they respond to emailers with complaints.  Their customer service reps can barely converse in English let alone be able to communicate enough to provide support.  Telehop says that they provide service in English but this is not entirely true.  Our investigators  have confirmed all of this first hand.

I think that it's time for someone or some group to take this second rate company to task.  If Telehop is providing sub par service and getting away with false advertising, then it's time for Canadians to do something about this.  The communications industry as a whole really cannot afford to have one bad apple spoil the bunch.  We will continue to monitor this situation very closely for as long as we continue to receive emails.  We are fully committed to helping our readers know more about companies like Telehop because if we do then companies like Telehop will not get away with this kind of behavior for too long.

 

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At the business desk of www.untappedwealth.com, I'm Alix Shadonnay wishing you a very pleasant evening.