Hi everyone!  I'm Heather DeMarco at the business desk and this morning, due to the heavy volume of emails from our readers and customers, we're going to direct aim at a long distance company. 

I'm very sure that this company is not the only culprit but due to the heavy volume of complaining emails we thought that we would put out the word.  This company is Telehop, and from what our research department has been able to garner, this company is a Canadian company based in Toronto Canada.  It spends lots of money advertising very cheap rates for Canadians to call the rest of the world but according to our many customers and readers, the service is lousy and the complaints are with regard to not just service when callers make their calls but also from the customer service and support department in Toronto. 

We've been receiving many complaints from both sides of the border!  From Canadian customers who are unable to hear their parties when they call them, and from those who are unable to hear their callers when they make calls using Telehop.

We sent out some of our staff to test the waters with Telehop services and I regret to report that for the most part our readers and customers are correct.  What we discovered is as follows:

Telehop places many ads on several radio stations across Ontario advertising extremely cheap rates for customers to call from Canada to such places as the United States, to other provinces across Canada, to the Caribbean, Europe, Asia, and practically everywhere.  Their rates can range anywhere from a penny to literally cents per minute and the rate does not seem to exceed 19 cents per minute. 

Their slogan is "Call the world for less than a dollar" but what they don't tell you is that the first minute would cost you a dollar and thereafter their advertised rate kicks in.  So that if you call and leave a message and your call is less than a minute you pay a dollar and not the advertised rate. 

Next, the reception being provided by Telehop is absolutely atrocious.  We carried out over 50 calls at different times of the day and almost every call was difficult to complete because of very poor reception.  Our staff was barely able to hear what their party was saying and in return they were barely able to hear their party.  When several members of our staff phoned the Telehop offices to complain, they were met with support staff who could barely speak English let alone understand the complaints being made.  In addition, when they asked to speak to a supervisor, they were put in contact with some one who never picked up his phone and even after leaving several messages, this individual never responded.

So what we have here is a company who advertises very cheap rates to the rest of the world, a company that provides very poor and atrocious communications between callers and called ones, a company that offers extremely poor customer service, a company that does not return calls when complaints are made, and a company that can easily be accused of false advertising.

Companies like Telehop spoil things for other good long distance telephone companies and have absolutely no right to be playing with the big boys.  Instead, they should be relegated to the playtime arenas where they can spend time straightening out their ads and services.  In fact, they should not even be in business.  If you can't advertise honestly and provide what you promote then you should not be allowed to be in business.  I don't think that it's fair for Telehop to be taking advantage of those consumers who depend on cheap rates to keep in touch with their loved ones across the seas.

Wake up Telehop and do the right thing and if you don't then we'll continue to tell everyone about you through our blogs. 

 

Now for some important info.

 

Are you looking for experienced multi lingual translators and writers?
Experienced professionals who can help you to write and translate, proof read and edit, and research plus more?
Are you looking for professionals who can help you to write and speak flawless English?
Having problems getting that right someone to help you proof read, edit, and research the appropriate information?
Then you need to contact the staff at www.translationpeople.com.
You can even download free useful information updated weekly and at absolutely no cost you can also keep abreast of the latest trends and headlines updated daily.