Greetings everyone!  I'm Jayna Sheffield at the business desk and on this very stormy Friday morning I'd like to talk about some companies who just don't seem to get it when it comes to realizing the importance of good customer service.

How many times would it take to sink in?  How many times have the experts told us that good customer service is an integral part of our business?  That good customer service can bring you many benefits such as an expansion of your customer base and increased revenue?  That bad customer service can certainly go a long way to damage one's image and turn away customers in droves?

Whether we like it or not, most of us are guilty of remembering that one bad experience much more than the other 99 good experiences.  It appears that many companies seem to forget this at times and as a result they seem to be in a big quandary whenever they are faced with unhappy customers complaining about bad customer service.  Believe it or not, whenever companies decide to cut costs for whatever reasons, one of the first areas that they chop is the customer service department.  Not sure why, but this is a very standard happening these days and has been so for many years now.

Ever since we started to highlight those companies with bad customer service, we have been bombarded with emails from our readers with complaints about certain companies.  I don't think that it would do much harm for us to highlight some of these companies and maybe you could give us your experience so that we can share them.  For the past few weeks we've been receiving a steady influx of emails from readers complaining about companies such as:

Doubleday, Nerds onsite, Telehop, IBM, MasterCard, plus more.  These companies reside in various segments of our economy so we can't say that one particular segment of the economy is made up of companies who are guilty of bad customer service.

In the case of Doubleday, many readers are constantly telling us about this company's high handedness re how they deal with customers when it comes to their book club.  Apparently, they employ bullying tactics to get their customers to take their books and they use some very dubious tactics to get their customers to become members of their book club.

In the case of Nerds Onsite, this company sends out very poorly trained technicians to service their customers and they downright refuse to take responsibility whenever their technicians make serious errors.  As a matter of fact, they are bold enough to tell their customers that they do not accept third party conclusions which means that they refuse to fix anything if anything goes wrong.  We have had several emails about this company and I strongly suggest that before you hire any of their technicians you check out their skills and qualifications and make very sure that they can help you.

In the case of Telehop, this long distance phone company is nothing but a company offering very cheap services at very cheap rates.  You pay for what you get:  Cheap rates for services that are less than adequate.  Many of our readers continue to complain about Telehop's way of dealing with their customers.  They offer a service called "Call the world for less than a dollar" but what they don't tell you is that their quality of service is very sub standard.  The quality of telephone communication is very poor, many of their customer reps can barely speak English, and they almost never respond to complaints.

In the case of IBM and MasterCard, these two companies have chosen to set up call centers in India and have staffed them with reps who do not seem to have the necessary product and service knowledge when it comes to helping customers.  These reps are often floundering in the English language, their knowledge of what they're supposed to be selling is barely passable, and they don't seem able to understand how to interact with a North American culture. 

I could go on and on but I'll stop here and let you be the judge.  In the meantime, I'd like to leave you with some very useful information and I wish you a very happy weekend.  

 

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From the business desk at www.untappedwealth.com, I'm Jayna Sheffield wishing you a pleasant weekend.